How Kraken supports our clients

Phrases like “consumer obsessed” and “client-centric” get thrown round lots nowadays. At Kraken, these are extra than simply buzzwords.

Since launching over 11 years in the past, the help expertise of our purchasers has been a basic differentiator at Kraken. Shopper help led by crypto-passionate specialists from world wide has been, and can proceed to be, a basic a part of our mission.

Very similar to our industry-leading safety and engineering practices, our deal with the consumer expertise just isn’t one thing we regularly boast about. As an alternative, it’s one thing we’re dedicated to constantly enhance.

Between the Kraken Study Middle, Kraken Help, and our quite a few crypto specialists, we’ve made it straightforward so that you can transition into the crypto ecosystem.

However don’t simply take our phrase for it.

We’ve been lauded by client-obsessed organizations everywhere in the world. Most just lately, we earned first place within the “Buyer Success” class on the European Buyer Centricity Awards. We had been additionally finalists within the “Finest Buyer Expertise Crew” and “Finest Worker Expertise” classes.

Let’s have a look at a number of of the consumer expertise requirements which have helped us earn our status as probably the most supportive companion in your crypto journey.

The Kraken Help distinction

At Kraken, our aim is to supply a protected, collaborative, and clear expertise for our purchasers. To ship on this, we acknowledge the necessity to persistently place the most effective pursuits of our purchasers first. We use a number of instruments to show what is commonly perceived as an intimidating and irritating crypto expertise into one thing that anybody, wherever, can perceive.

Past our reside chat, voice, and e mail help specialists, we embed ourselves the place the discussions about the way forward for crypto are going down. You’ll frequently see us answering purchasers’ questions throughout all the foremost social media platforms and offering solutions that help their crypto journey.

While you do attain out to us instantly, 90% of reside chat messages obtain a response inside 30 seconds. This stage of responsiveness has helped us earn a consumer satisfaction rating of 93%.*

Crypto by no means sleeps. Neither can we.

With regards to your monetary freedom, there’s by no means a time without work. As you embark on that journey, irrespective of the place you might be on this planet, you’ll need a Kraken crypto specialist by your facet.

We have now by no means been an organization that expects the world to adapt to our manner of doing enterprise. Relatively, we adapt to help you. Kraken Help hires specialists from world wide, able to reply your country-specific questions. Our specialists communicate greater than 13 languages, so you may get the solutions you want, whenever you want them, within the language you like.

Our Help crew is obtainable on the cellphone, 24/7. Why? Certain, we host a whole lot of articles that reply potential questions on crypto. However, we perceive that you may want another person to clarify the subsequent step in your crypto journey.

Listening and studying from our purchasers

At Kraken, we perceive that you just depend on our services and products to empower your monetary freedom. We respect your suggestions and use it to enhance Kraken. You may at all times inform us instantly in the event you uncover methods during which we may enhance our instruments and methods.

We prioritize the suggestions you present to our help crew and champion it inside Kraken to make enhancements that you just, our purchasers, anticipate. Whether or not you’re in search of new funding strategies, cryptoassets, or superior buying and selling options, we’re at all times listening and we are going to implement your concepts wherever attainable. While you inform us what you want, we attempt our greatest to hear and reply by implementing the in-demand options you need.

On this manner, Kraken Help is way over solely a “contact middle” or consumer help crew that solutions your questions or guides you thru a course of. At Kraken, Help is a forward-looking device for product growth that performs a basic position in bettering our consumer expertise.

In any case, if in case you have a query a few course of or an concept a few new performance, there are tens of millions of others that will profit from this as nicely.

No end line on the journey to monetary freedom

In our pursuit to supply the most effective services and products that join all elements of the crypto ecosystem, there is no such thing as a ultimate vacation spot. Because of this we try to constantly evolve, adapting to our purchasers’ wants and discovering extra methods to listen to and implement your suggestions.

It’s additionally why we proceed to spend money on the individuals, know-how, processes, and requirements that enable us to higher serve our purchasers. We leverage your suggestions, seek for new efficiencies, and make selections based mostly on what we consider will ship the most effective expertise for you.

If a brand new course of could make our response time shorter or our purchasers happier, we are going to try to make use of that new normal.

On the finish of the day, we’re individuals with a ardour for cryptocurrency, identical to you, and we wish to companion with you in your crypto journey.