Kaitlyn Cimino / Android Authority
TL;DR
- A number of customers are reporting that the backplate of their Pixel Watch has come off.
- Google has not formally acknowledged the issue, however buyer assist has issued replacements generally.
In terms of good Put on OS smartwatches, there are fewer choices than one would possibly hope to see. The Pixel Watch was Google’s try at making a superb Put on OS smartwatch, and it lays a strong basis for Google to construct on, as we point out in our Pixel Watch overview. Nonetheless, being a Pixel system, the Pixel Watch suffers from the Pixel {hardware} curse, as customers report their models are randomly popping open.
As compiled by AndroidPolice, there have been a number of cases reported by Pixel Watch homeowners the place the backplate of the watch has come off. When pulling the watch off its magnetic charger, the entire rear plate cleanly slides off.
This means that the adhesive chargeable for maintaining the backplate hooked up has dried up. In most of those studies, we can not spot any leftover adhesive residue on the watch or the backplate. The Pixel Watch will get heat when charging, which may additionally loosen the adhesive over time.
Google has not but formally acknowledged the issue. Affected customers have contacted Google assist, and the corporate has despatched a substitute unit to most. Some homeowners have needed to escalate the problem as they have been denied a substitute.
It’s troubling to see the growing frequency of those studies. The Pixel Watch’s mud and water resistance scores presume a secured backplate. With out the backplate, these scores not maintain. It additionally reduces your confidence within the score even when the backplate is in place. If the backplate of your watch has come off or is about to come back off, we strongly advocate maintaining it away from mud and water and contacting Google assist.
