OnePlus will now offer lifetime screen warranty to address green line issue

Over the previous yr, we’ve seen an growing variety of experiences from shoppers complaining about everlasting inexperienced traces showing on their AMOLED smartphones. As we found throughout our investigation into the difficulty, the inexperienced line show drawback seems to have an effect on older AMOLED smartphones throughout varied cellphone producers, value brackets, and working programs. To deal with the rising variety of complaints, smartphone producer OnePlus is now providing prospects in India a lifetime display guarantee throughout its personal affected gadgets. Additional, choose customers may additionally be eligible for an improve low cost.

Lifetime display guarantee for OnePlus gadgets

In a press release to Android Authority, a OnePlus spokesperson informed us it should supply a “lifetime display guarantee on all affected gadgets.” As we clarified with the corporate, this coverage is simply relevant to prospects in India for the time being. The complete assertion is as follows:

“We notice that this problem has precipitated a substantial amount of inconvenience to the affected customers, and we apologize for it. According to our unwavering dedication, we encourage customers to go to the closest OnePlus service centre for system prognosis, and we’ll present free display alternative for all gadgets affected by the state of affairs. On choose OnePlus 8 and 9 Sequence gadgets, we’re additionally providing a voucher that can present the person with a good share of the system worth to improve to a brand new OnePlus system. In mild of the present state of affairs, we are actually providing lifetime display guarantee on all affected gadgets. Thanks to your understanding and assist.”

OnePlus additional clarified that the “lifetime display guarantee” applies to any OnePlus cellphone affected by the inexperienced line problem in India, not simply chosen gadgets.

Improve reductions for choose OnePlus gadgets at choose places

Previous to the affirmation of lifetime display warranties for affected customers, we had reached out to OnePlus for a press release on the corporate’s broader coverage on the inexperienced line problem. Extra particularly, Telegram person @docnok63 dropped at our consideration a number of bulletins posted at OnePlus Unique Service Facilities. These notices knowledgeable prospects about an improve low cost if they’re affected by the inexperienced line problem.

In keeping with this announcement, OnePlus is providing OnePlus 8 Professional, 8T, 9, and 9R house owners with a inexperienced line fault a reduction voucher to improve to a brand new OnePlus smartphone.

OnePlus confirmed to us that these improve reductions are certainly appropriate, although are as soon as once more solely relevant to India for the time being. They’re additional affected by the provision of spare elements on the particular shops, as some places may nonetheless supply display replacements.

Substitute gadgets have to be bought by means of the OnePlus India web site (and never by means of different on-line or offline retailers). Additional, there may be an incentive to go for the India-exclusive OnePlus 10R, as the corporate is providing an additional low cost. The low cost values talked about are in Indian Rupees.

The announcement mentions that the corporate doesn’t have sufficient spares for these affected gadgets as they’re approaching the top of their lifecycle. So as a substitute of providing no resolution in any respect, shoppers have some reprieve.

What this implies for OnePlus telephones with the inexperienced line fault

With the announcement round a lifetime display guarantee and the promise of system replacements in sure places, customers leaping to a brand new OnePlus cellphone in India can breathe a sigh of reduction.

Curiously, the announcement doesn’t point out the situation of use of the affected cellphone. In some instances, particularly for older gadgets that haven’t been dealt with nicely and therefore received’t fetch good resale worth, we imagine it could be within the shoppers’ higher curiosity to take the cellphone improve.

There are telephones which have been disregarded of the improve supply. Gadgets just like the OnePlus 8, 9 Professional, and the whole OnePlus 10 and 11 collection should not talked about, for instance. We presume that both these gadgets should not as affected by the difficulty or that the corporate has sufficient spares in inventory to fulfill its guarantee obligations towards display replacements.

What concerning the inexperienced line problem on different telephones?

We’ve seen proof of the inexperienced line problem affecting varied Android telephones from totally different firms, regardless that social media outrage could have been directed towards choose producers. Thus far, firms have been overtly cautious about saying any type of widespread official coverage for affected shoppers.

This announcement from OnePlus is without doubt one of the first to handle the inexperienced line problem. Right here’s hoping that different OEMs additionally announce reduction for affected shoppers.