An Illinois household’s trip practically went flawed after they mistakenly purchased $10,000 price of Disney+ reward playing cards, pondering they might be used for the theme parks.
Andie Coston, a 41-year-old social employee, took to TikTok final week to elucidate the mix-up and ask for assist getting the cash “in the proper kind.”
In her first video — which has since amassed over 3.1 million views — Coston shared that her household had deliberate to go on a giant journey collectively over Christmas.
“To avoid wasting cash, my dad and mom purchased 10k of Disney reward playing cards to buy our tickets and restaurant reservations,” Coston stated within the textual content captions on the video.
Nevertheless, when her dad and mom confronted points loading the reward playing cards to purchase the park tickets, she realized they’d made a mistake, per the video.
Coston then confirmed a thick stack of reward playing cards on her desk and revealed that they had been for Disney+, Disney’s streaming service, and never the parks, per the video.
“That is over 70 years of Disney Plus,” she stated in overlayed video captions. A premium, ad-free Disney+ subscription prices $139.99 a 12 months, per the Disney+ website.
She then requested TikTok to assist repair the issue, including that her “mother is distraught, dad annoyed, and the youngsters frightened we can’t get into Disney.”
Coston’s preliminary video blew up rapidly, and he or she obtained over 7,000 feedback from fellow TikTok customers. Some customers gave her recommendation on the best way to resolve the issue, whereas others had been skeptical as to how the mix-up might’ve occurred within the first place.
In a couple of follow-up TikTok movies, Coston clarified that the incident occurred partially as a result of her dad and mom are 78 and do not use streaming companies, so that they did not actually perceive what Disney+ was.
She additionally clarified in one other follow-up video that she could not return the reward playing cards as a result of the numbers had been already scratched off.
A couple of day after Coston posted her preliminary TikTok video, she gave an replace that somebody from Disney had contacted her dad and mom and provided to show the Disney+ reward playing cards into Disney Parks reward playing cards.
Coston confirmed to Enterprise Insider that the reward card mix-up was resolved.
“Disney did name my dad and mom and have rectified the state of affairs,” Coston informed BI. She additionally added that she has since heard from many individuals who’ve achieved this or knew somebody in the identical state of affairs as her.
“We’re so glad it bought resolved and I’m glad that that is elevating consciousness for others who might have made the identical mistake,” she stated.
Disney didn’t reply to a request for remark despatched by Enterprise Insider.
Correction: December 26, 2023: An earlier model of this story misstated the price of a Disney+ subscription. It’s $139.99 per 12 months, not per thirty days.
