TL;DR
- Apple Imaginative and prescient Professional customers are discovering that they’ll’t reset their passwords after getting locked out.
- The customers have been informed the one choices to reset the gadget have been to mail it in or take it again to the shop.
- It seems the issue can solely be mounted by attaching a $300 Developer Strap that gives a USB-C connection between the headset and an iPad.
Now that the Imaginative and prescient Professional has launched, we’re beginning to find out about what the headset can and might’t do. It seems resetting passwords is likely one of the few issues it could’t do, as locked-out house owners are discovering. And people house owners aren’t glad about what they’re being requested to do to regain entry to their $3,500 gadget.
First reported by Bloomberg, Imaginative and prescient Professional house owners who’ve been locked out after too many failed password makes an attempt have been flocking to Apple’s group boards to discover a resolution. The customers declare that after they contacted Apple Help, they have been informed their solely choices have been to mail the headset in or take it again to the shop to have it reset.
One proprietor who determined to take their headset to an Apple Retailer mentioned the issue was mounted after an hour by attaching a Developer Strap to the Imaginative and prescient Professional and connecting it to a particular iPad. Apparently, the Genius on the retailer informed the proprietor that Apple simply launched an answer to the issue 9 minutes earlier than they walked into the shop.
The issue right here is that the Imaginative and prescient Professional is the one Apple product that doesn’t allow you to reset it at house. As well as, the Developer Strap is a $300 accent that’s solely obtainable to people who find themselves part of the Apple Developer Program. For a product that prices $3,500, it’s a bit of absurd that you would be able to’t do one thing so simple as reset your password at house. This case has understandably upset these affected customers.