Hello,
I posted on right here a couple of month in the past with a problem I used to be having with blockchain.com particularly a ‘pending’ withdrawal of money from the app. I gave it a little bit of time after which obtained the KYC electronic mail from them requesting numerous data from me. I used to be very annoyed and tried to look on right here for examples of folks that had obtained their cash out however all I discovered was numerous complaints. And belief me I get all of the complaints and frustration, however simply thought I’d doc my expertise on right here of resolving the difficulty I had.
So my problem was particularly withdrawing cash from my account after promoting 0.5 Bitcoin which on the time of sale was £24k. Not a small amount of cash for me by any means, sufficient to trigger a full blown panic assault after I entertained the ideas they have been simply going to maintain asking me for extra data and probably not partaking with me and having them preserve it in pending without end!
The knowledge they requested from me was as follows, I’ve additionally famous what I gave them:
-Verify your occupation – I TOLD THEM WHAT I DID FOR WORK
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Goal of use of service – I TOLD THEM ‘TO INVEST IN BITCOIN’
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Rationalization and proof of supply of funds for the BTC transaction of 0.51120451 BTC into Blockchain.com – I EXPLAINED HOW I HAD THIS AMOUNT IN MY BLOCKCHAIN ACCOUNT. FOR ME THIS WAS THE SALE OF 0.511 FROM MY DEFI WALLET AND ALSO A PURCHASE WITHIN MY ACCOUNT. EVEN THOUGH THIS WAS ALL IN BLOCKCHAIN APP I PROVIDED SCREEN GRABS AS I DONT THINK THEY HAVE ACCESS TO YOUR ACCOUNT.
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Please clarify and supply supporting proof for funds deposited to your account concerning the place (third occasion platforms) you initially bought – THIS WAS THE MOST COMPLEX PART AS THE PLACE I BOUGHT STOPPED FUNCTIONING. LUCKILY THEY STILL ALLOWED FOR YOU TO LOG IN AND DOWNLOAD MY TRANSACTION HISTORY. LOCALBITCOINS.COM IT WAS IF YOU ARE INTERESTED
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Proof of supply of funds, within the type of full PDF financial institution statements for the final 3 months I GAVE THEM MY BANK STATEMENTS
-Proof of supply of wealth, within the type of payslips, financial institution statements displaying your wage. I GAVE THEM MY BUSINESS ACCOUNT STATEMENTS AND PAYSLIPS. I AM SELF EMPLOYED
Okay so importantly here’s what I realized and recommendation I can move on from my expertise:
- when you have a money withdrawal pending and so they have requested KYC they may solely launch funds when they’re happy you have got despatched every little thing they’ve requested thus cancelling out any suspicion of fraud.
- Ship the entire data they ask for in reply to the e-mail they requested. Don’t open extra tickets by means of the app. It will solely decelerate the method
- Learn the emails just a few occasions and try to absolutely perceive one of the simplest ways to supply the data in a concise means
- Be well mannered, concise and thought of within the emails. The extra you electronic mail them the extra you’ll merely get pushed to the again of the queue. They’ve thousands and thousands of shoppers and are massively below staffed to take care of these fraud checks that they’re now required to do. Sure I agree that is horrible of their half. You need to come throughout as somebody that is aware of what they’re doing. Assume every electronic mail shall be checked out by somebody completely different and that individual might be 23.
- if you happen to proceed to have issues ask them for an replace and in the event that they want extra time I discovered this way more efficient than threatening them with authorized motion. You need them to need to aid you and they’re going to say in the event that they nonetheless want extra information.
I actually hope this helps at the least 1 individual as I do know it will have helped me.
Thanks for studying x
