Pricey Buyer,
Out of an abundance of warning, we’re reaching out at the moment to ask that you simply instantly cease utilizing and charging your Cost Case Accent attributable to a problem with sure battery cells for the Cost Case Accent.
Upon receiving a single report of a charging difficulty whereas utilizing a third-party USB-C cable and third-party energy supply, we recognized a top quality difficulty with the battery cell provided by a third-party vendor utilized in your Cost Case Accent.
Our investigation decided that the battery provider was not assembly our high quality requirements and that there’s a potential that sure battery cells provided by this vendor could pose a hearth security danger. In consequence, we instantly disqualified this battery vendor whereas we work to establish a brand new vendor to keep away from such points and preserve our prime quality requirements.
The problem recognized is remoted solely to sure battery cells used within the Cost Case Accent and isn’t associated to the Cost Case Accent {hardware} design.
Importantly, Humane’s AI Pin, its Battery Booster(s), and Cost Pad will not be affected because the disqualified vendor doesn’t provide batteries or some other parts of these Humane merchandise and are protected for continued use.
Whereas we all know this may occasionally trigger an inconvenience to you, buyer security is our precedence at Humane. We design AI Pin and associated equipment with security high of thoughts, and rigorously check and certify them to relevant US and worldwide security requirements.
We recognize your understanding and will probably be offering you with two further months freed from the Humane subscription.
Relaxation assured we’re dedicated to your security and satisfaction and can share further info when we’ve concluded our investigation.
The Humane Workforce
The AI Pin, priced at $700, is marketed as a cutting-edge wearable system designed to harness the facility of AI in on a regular basis life. It boasts options like real-time translation, superior voice instructions, and seamless utilization with no display. The AI Pin is a part of a rising development of AI-enhanced private devices that promise to make expertise extra intuitive and accessible.