Help – Recover lost ETH

Whats up, I'm very new to crypto. I attempted to withdraw my freelance incomes to ETH. The switch was profitable as could be seen on the hooked up screenshot from etherscan.
But it surely by no means mirrored on my ETH pockets offered by native alternate. I contacted help they usually closed the ticket saying that I gained't be capable to obtain it because it's utilizing USDC. Is {that a} cheap rationalization? Is there a option to get better the asset?
Thanks prematurely!

https://preview.redd.it/semdkpw00f5d1.jpg?width=1299&format=pjpg&auto=webp&s=7815c826d581740b567e6fe7e27a234034b8b62b