https://solutions.microsoft.com/en-us/xbox/discussion board/all/hdr-dolby-vision-no-longer-working-on-xbox-series/68e50656-0919-4464-a771-fbadb13bd381
After one of many current console updates (inside the final 2-3months), I’ve seen that HDR is not working for any sport on my Xbox Sequence X. All required test containers underneath the ‘Video Modes’ sub-menu are current and I beforehand had all inexperienced ticks (and no errors) within the ‘4K TV Particulars’ sub-menu.
I’ve not made any setting modifications to my Xbox or TV, and my gaming {hardware} setup/tools has additionally remained precisely the identical. I’ve written under in nice element as I merely need to keep away from being requested to repeat unecessary troubleshooting, present Tech Assist with as a lot useful data as attainable and supply different prospects experiencing comparable with a well-documented challenge log.
Particulars & Troubleshooting accomplished to date: REFER TO MY POST ON MICROSOFT WEBSITE (Linked Above)
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Three photographs of my numerous Xbox console settings have been uploaded, so these must be seen.
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Turned off and unplugged all gadgets, show cables and energy cables, then reconnect all objects after ready 1hr+
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Verified that the identical HDMI TV port and cable efficiently show HDR 10 / Dolby Imaginative and prescient for my Apple TV 4K field (THIS IS NOT A TV OR CABLE ISSUE)- Swapped HDMI TV port and cable anyway and examined xbox console to keep away from being requested to take action afterward.
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Unchecked/energy cycle/rechecked all HDR/DV settings underneath ‘common’>television show choices>superior>video modes.
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Carried out comparable toggle and energy cycle course of for 60/120Hz, 1080p/4K decision show settings to try to rule out a setting bug.
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Manufacturing unit reset my console through the accessible console system setting menus.- Launched a number of video games to check each present era and backwards compatability.
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Used the useful onscreen sign data software on my LG C1 OLED TV to substantiate that the sign obtained from the Xbox console is just SDR, whereas my Apple TV 4K field provides full 4K HDR/DV utilizing the identical HDMI cable & port.
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Related my console to a pal’s suitable TV and repeated all the identical steps above with the identical final result.
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I’ve already obtained a cellphone name from Microsoft Xbox Assist the place we simply repeated the identical troubleshooting that I already carried out listed above. No decision was achieved or additional help supplied.
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There’s a clear contradictory bug proven within the ‘4K TV Particulars’ guidelines the place “HDR10 for gaming” and “Your TV helps Dolby Imaginative and prescient” is inexperienced ticked, however on the similar time theres an error for “Your TV setup would not help HDR10 video. Content material will not be proven in HDR”.
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I’ve a STRONG suspicion {that a} current firmware replace that Microsoft pushed to consoles has damaged HDR.
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If HDR performance can’t be restored inside an inexpensive time frame, I should return my Xbox console underneath Guarantee as it’s not delivering the core efficiency options as marketed.
SIDE NOTE TO MICROSOFT/XBOX SUPPORT, SEPARATE ISSUE: There’s a nicely documented (on this help web site) and long run challenge on the Xbox platform the place there’s a important Audio Lag/desync/latency when sending audio sign through ARC/eARC. The audio lag is made even worse when the Dolby Atmos format is chosen, however is current with all stereo/dolby codecs that I’ve examined. Conversely, this challenge is NOT current on different gaming consoles like Ps. There was zero response from Microsoft/Xbox help on this challenge in quite a few already-existing ‘Ask A Query’ posts now 1-2years outdated. Please acknowledge.
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Console Mannequin: Xbox Sequence X (related on to the TV HDMI 2.1 port)
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Console Firmware: 10.0.22621.1836 (final up to date 09 September 2022)
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TV Mannequin: LG C1 65inch OLED (HDR10, Dolby Imaginative and prescient, 4K 120Hz suitable)
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Cable: Microsoft’s OE provided extremely excessive velocity HDMI 2.1 cable with console
