An rising quantity of PS5, PS4 gamers are voicing their discontent with PlayStation Help, or lack thereof, with no aid in sight. Sony pulled the plug on 1-to-1 assist through Twitter final August, and issues have solely turn out to be worse since then.
What’s happening with PlayStation Help?
As evidenced by an abundance of latest complaints on social media and boards like Reddit and ResetEra, gamers are merely unable to hook up with PlayStation’s buyer help. Neglect getting somebody on the cellphone, gamers contemplate themselves fortunate in the event that they get by means of to a reside chat agent, and mentioned agent sticks round and provides a decision moderately than giving a non-answer to the problem at hand and ending the chat.
Defective {hardware} ends in weeks upon weeks of complications, usually with no fascinating outcomes. Bought points with two-step verification or your account being hacked? PlayStation Help most likely can’t assist so make a brand new account and cancel any debit or bank cards related along with your earlier account. Sorry concerning the video games.
For its half, Sony has apparently been recruiting gamers as on-line help brokers and has seemingly provided precedence buyer help to prime PlayStation Stars members, however that’s hardly any comfort for the common participant.
With Sony ramping up its PS5 advertising and marketing efforts, one can solely hope the corporate opens its pockets as much as revamp buyer help as effectively.
