A personal message from Alan Joyce

Hello there,

It’s nice to see folks travelling once more after so lengthy on the bottom. However we all know it hasn’t all the time gone to plan.

Whereas it’s true sleeping on the ground on the airport in a single day may be enjoyable with the proper mentality, you’ve informed us this wasn’t what you had in thoughts in your weekend getaway. Simply as ready on-hold for 14 hours to rebook your cancelled flight wasn’t the way you wished to spend your time off.

And whereas your baggage could have arrived safely and on time at Los Angeles Airport, we all know that that’s not all the time handy in case your vacation is in Bali.

It could be tempting to attribute our decline to the choice to sack 2,000 employees. However that might require me to take some kind of duty. It’s a lot simpler to level to exterior components, and blame you, our clients, for not figuring out what to do whenever you undergo airport safety.

Nonetheless, I realise that I’ve received to make some kind of symbolic gesture to attempt to put a cease to all this adverse publicity. Which is why, as an acknowledgement of all the pieces that’s gone mistaken, we’d prefer to give you 20 cents off a bread roll, when subsequent you fly with us.

The provide is accessible on any return flight taken earlier than tomorrow, with a restrict of 1 bread roll per buyer. You even have the choice of shopping for the bread roll outright, for simply 80,000 frequent flyer factors, plus a 40 cent administration cost.

We hope this distracts from our efficiency for some time. I look ahead to seeing you within the air, or on the very least curled up within the fetal place within the departure lounge, within the close to future.