Blizzard confirms {that a} Diablo Immortal bug affecting the fantasy sport’s in-game retailer has led to some purchases not processing appropriately, which means that gamers weren’t receiving objects after shopping for Diablo Immortal microtransactions in a small variety of instances. The staff says {that a} hotfix has been deployed to stop the problem from occurring in future, and that affected gamers will now have their objects delivered within the ARPG sport.
Quite a lot of gamers have lately reported a problem the place purchases of Diablo Immortal Everlasting Orbs weren’t being appropriately delivered in-game. One participant on the Diablo Immortal subreddit highlighted this subject in a publish, saying, “I’ve made many purchases of seven,200 Everlasting Orbs with all of the transactions profitable,” referring to the costliest bundle on provide (priced at $99.99 USD / £89.99 GBP). The participant even notes that “I bought the reputable type at $99.99 every,” in a cheeky nod to a current clampdown that noticed Diablo Immortal whales punished for buying low cost orbs via third-party sellers.
The participant then explains that a purchase order made via the Google Play retailer “went via efficiently for $99.99, however didn’t get delivered in-game. If you attempt to repurchase the orbs it says that the merchandise is already owned and shows an error message.” A number of different gamers echoed this subject, saying that they had run into the same drawback.
The thread’s creator says that, after being initially instructed by the Diablo Immortal assist staff that the issue was Google’s duty, Google’s assist staff responded saying that the response from the Diablo Immortal staff was unacceptable. Upon presenting this response to Blizzard assist, the person says {that a} new pack of seven,200 Everlasting Orbs was despatched to their account, though the ‘You already personal this merchandise’ error message was nonetheless current on the shop.
Diablo neighborhood supervisor Adam ‘PezRadar’ Fletcher has now given an official follow-up, confirming, “Over the previous week we have now been investigating experiences from a small group of gamers who reported objects not obtained from their in-game Diablo Immortal purchases.” He explains that the problem is because of “a bug affecting a slim window within the checkout course of.” He then says {that a} hotfix has been deployed “to make sure no new purchases ought to encounter this subject,” and provides that the assist staff is “targeted on figuring out accounts that had been affected, so we are able to transfer ahead and ship the lacking objects.”
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