A British Airways passenger says she nonetheless hasn’t bought her baggage again almost three weeks after her flight.
Susie Mullen advised Insider that she flew from London Heathrow to Bastia Airport on the French island of Corsica on June 18. She mentioned it wasn’t till after she’d landed that British Airways workers advised her they hadn’t introduced any maintain baggage on the airplane.
Mullen mentioned that after ready some time on the baggage carousel at Bastia for her suitcase to reach she “realized that no one’s bag was coming.
“I went to the BA desk to keep away from the push. And it was once I bought to the BA desk, I used to be advised that there have been no luggage on that flight.”
Mullen mentioned that after two or three days her accomplice’s bag arrived on the airport, however hers by no means confirmed up and she or he needed to spend round 200 euros ($204) on alternative merchandise.
“We did not have solar cream, we did not have toiletries,” she mentioned. “It ruined our vacation.”
Mullen mentioned that when she had arrived at Heathrow to test in her bag, airport workers had been asking passengers to line their baggage up underneath items of paper with flight numbers on.
“I did not have a lot confidence that my baggage was truly going to reach as a result of it was by no means actually correctly checked in so I took somewhat little bit of stuff out my suitcase,” she mentioned.
Mullen mentioned that British Airways advised her final Tuesday that her bag was at Heathrow, that the airline was ready for a courier to gather it, and that it must be together with her inside the subsequent 48 hours. She mentioned she was then advised on Thursday morning that it was truly nonetheless in Corsica and can be flown to London on Saturday.
Mullen mentioned that she accomplished a compensation declare type on Saturday, however is but to listen to again about it. She added that she had tried to name British Airways 9 occasions on Sunday to ask about her baggage however “could not get by means of,” and mentioned she’d spent two and a half hours on maintain to the airline since then.
“We have been in contact with the shopper on to resolve the matter and are doing every part we will to reunite them with their bag as quickly as potential,” a British Airways spokesperson advised Insider. “We apologise for the delay and inconvenience brought on.”
Mullen mentioned that she and her accomplice had booked their flights last-minute utilizing factors after their unique EasyJet flight from Gatwick was canceled round 5 hours earlier than it was scheduled to depart.
Mullen’s lacking baggage comes amid a interval of mounting journey chaos, together with different passengers who say they have been left for days with out their suitcases.
British Airways said on Wednesday it’s canceling 10,300 short-haul flights this summer, bringing the airline’s total cuts from its summer schedule to almost 30,000. BA tweeted Wednesday that it was “experiencing excessive name volumes because of present disruption.”
