PRESS RELEASE
Clearwater, Fla. – October 29, 2024 – In line with a brand new AI Alternative Report from distant connectivity and office digitalization resolution firm TeamViewer, 80% of U.S. enterprise leaders say their group’s AI adoption is mature, and 65% are sick of the hype and demand sensible implementations of AI for his or her companies. Main from the C-suite, 81% of U.S. key resolution makers presently use AI at the very least weekly, up from 60% final 12 months, a notable 35% improve year-over-year.
Most U.S. enterprise leaders (72%) additionally agree that AI is significant to bettering their group’s monetary outcomes. Alongside these strains, two-thirds (66%) agree that AI will positively have an effect on income over the following 12 months, with respondents saying that the know-how makes a mean of 249% income development doable. Almost 1 / 4 of U.S. respondents (23%) consider that not implementing AI know-how dangers falling behind opponents and 24% foresee elevated prices because of a scarcity of automation.
Efficiently integrating AI into distant connectivity assist is a main instance of how efficiencies can result in higher monetary outcomes. Enter TeamViewer’s new AI-powered Session Insights.
AI-Powered Session Insights
Geared toward serving to IT groups increase effectivity and streamline operations, Session Insights is now being added to TeamViewer’s Tensor distant connectivity resolution to automate session documentation and supply analytics, enabling sooner handovers and smarter decision-making. By optimizing assets and capturing useful data, the brand new capabilities empower IT assist groups to resolve points sooner, enhance buyer satisfaction, and scale experience, even with restricted workers.
The brand new options will assist inside IT groups higher handle worker assist desk requests and also will support buyer assist groups offering distant help to maintain their merchandise onsite and prospects up and operating and aligned with uptime agreements.
“AI adoption is rising quickly as companies more and more acknowledge its tangible advantages in driving productiveness and streamlining operations. Our analysis reveals that 81% of decision-makers now have interaction with AI at the very least weekly, a considerable rise from final 12 months’s 60%. With the launch of TeamViewer’s new AI-powered Session Insights, we’re enabling organizations to make smarter selections and optimize processes whereas adhering to the very best safety and knowledge privateness requirements. We uphold stringent encryption practices to safeguard buyer knowledge, guaranteeing safe processing, whereas additionally offering admins the management to implement company-wide insurance policies and maintaining customers knowledgeable each step of the way in which,” mentioned Mei Dent, Chief Product and Expertise Officer, TeamViewer.
Belief, Safety, Profession Development & Equality
The report additionally delves into a wide range of different subjects gauging enterprise leaders’ present perceptions of AI, together with:
-
Belief in AI: 50% of U.S. enterprise leaders belief AI to behave on enterprise forecasts and make enterprise selections with a powerful 42% trusting AI to make selections with out human oversight.
-
Safety: 75% of U.S. enterprise leaders are involved about knowledge administration in the usage of AI and 67% would take into account banning the usage of AI exterior of the IT group.
-
Profession Development: 75% of U.S. enterprise leaders consider AI is a key talent to reinforce their profession and 73% say AI has given them the prospect to be taught new expertise they in any other case wouldn’t have.
-
The Nice Equalizer: 72% of U.S. enterprise leaders consider AI can assist create equal job alternatives for fogeys and caregivers whereas 79% assume AI can assist improve accessibility within the office.
With 73% of U.S. respondents believing AI will drive the most important productiveness growth in a century and enterprise leaders reporting that AI saves U.S. IT professionals roughly 16 hours per thirty days, there may be clearly big momentum for rising AI use in enterprise, together with TeamViewer’s AI-powered Session Insights, which integrates with Microsoft Groups and ServiceNow. Extra data may be discovered right here.
Survey Methodology
In The AI Alternative Report, TeamViewer uncovers the attitudes of 1,400 (500 within the U.S.) data know-how, enterprise, and operational know-how resolution makers in direction of Synthetic Intelligence, throughout the UK, France, Germany, Australia, Singapore, and the U.S. The analysis was carried out on-line by Sapio Analysis in August and September 2024.
About TeamViewer
TeamViewer is a number one international know-how firm that gives a connectivity platform to remotely entry, management, handle, monitor, and restore gadgets of any form – from laptops and cellphones to industrial machines and robots. Though TeamViewer is freed from cost for personal use, it has greater than 640,000 subscribers and allows firms of all sizes and from all industries to digitalize their business-critical processes via seamless connectivity. In opposition to the backdrop of worldwide megatrends like machine proliferation, automation and new work, TeamViewer proactively shapes digital transformation and repeatedly innovates within the fields of Augmented Actuality, Web of Issues and Synthetic Intelligence. Because the firm’s basis in 2005, TeamViewer’s software program has been put in on greater than 2.5 billion gadgets world wide. The corporate is headquartered in Göppingen, Germany, and employs greater than 1,500 folks globally. In 2023, TeamViewer achieved a income of round EUR 627 million. TeamViewer SE (TMV) is listed at Frankfurt Inventory Trade and belongs to the MDAX. Additional data may be discovered at www.teamviewer.com.
