Edgar Cervantes / Android Authority
TL;DR
- A buyer had a irritating expertise attempting to cancel a cellphone line via AT&T buyer help.
- The client help agent continued providing alternate options persistently, regardless that the person was clear on canceling the road.
- The ordeal lasted over an hour, regardless that the cancellation took about 5 minutes.
Customers within the US must deal with three main carriers: Verizon, AT&T, and T-Cell. Relying in your space and its infrastructure, these choices may dwindle even additional, usually leaving you with no selection however to stay with that one service that works, irrespective of how frustratingly. If you do need to swap or cancel, you can find that the expertise can get a lot worse, as this Redditor discovered the exhausting means.
Redditor BudgetPea9967 recounted an expertise they’d some time in the past with AT&T. Primarily, the redditor wished to cancel a cellphone line as a result of the person of the road was not throughout the nation. For this, they contacted the AT&T buyer help system via chat. What ought to have been a simple 10 minutes of simple dialog to cancel a line ended up stretching for over an hour.
We’ll allow you to undergo the 24 screenshots from the person to higher respect their frustration through the ordeal.
For the TL;DR, the client help consultant stored providing the person alternate options as an alternative of canceling the road. Choices ranged from decreasing the speed by suspending the road, altering the road quantity to a brand new line quantity totally free, providing loyalty upgrades, pitching dual-SIM for hotspots, and extra.
It’s so painfully evident that the client didn’t need any alternate options and simply wished to cancel the road. Both the client help consultant was caught in a dialog flowchart loop attempting to comply with a normal working process, or was attempting to realize some KPI targets, or the person was chatting with a bot that acquired caught in a dialog flowchart loop. I personally would have misplaced my persistence considerably earlier within the dialog, so main props to the person for being higher than most of us on this finish.
In the long run, the person managed to cancel the road (which took about 5 minutes on the finish), and even filed a criticism with AT&T for this ordeal. Nonetheless, the person mentions that they haven’t obtained any response to the criticism. Finally, the person additionally switched to T-Cell. Many different customers (throughout completely different carriers) recounted related conditions after they wished to cancel their cellphone line. The expertise definitely isn’t restricted to anyone service, so select your only option fastidiously.
In the event you’re ever caught in such a scenario, Redditor DoAndroidsDrmOfSheep has a bit of useful recommendation, recommending porting the quantity out for $7 after which canceling the road from that ported service.
Have you ever had an identical expertise when canceling a line along with your service? Tell us within the feedback under!
