Prime streaming service Discord has suffered a minor cybersecurity incident through which doubtlessly delicate and private consumer knowledge was uncovered.
In a letter despatched to customers seen by BleepingComputer, the corporate revealed unnamed menace actors managed to compromise an account belonging to a third-party assist agent, having access to the agent’s assist ticket queue, which included some personally identifiable data similar to consumer e mail addresses.
Moreover, any messages the customers could have exchanged with the assist agent, in addition to any attachments they could have despatched, might even have been accessed.
Emails uncovered
In a notification issued after the incident, Discord mentioned it moved swiftly to disable to account and decrease the harm:
“As a result of nature of the incident, it’s doable that your e mail deal with, the contents of customer support messages and any attachments despatched between you and Discord could have been uncovered to a 3rd get together,” the corporate mentioned.
“As quickly as Discord was made conscious of the problem, we deactivated the compromised account and accomplished malware checks on the affected machine.”
Whereas there was no phrase on the title of the third-party accomplice whose worker was focused, Discord mentioned it helped that entity implement new options that ought to forestall these incidents from occurring once more sooner or later.
The corporate mentioned that the chaces of anybody abusing the data have been minimal, however added that its customers ought to nonetheless be looking out for any potential identification theft (opens in new tab) or phishing assaults.
“Whereas we imagine the danger is restricted, it is suggested that you just be vigilant for any suspicious messages or exercise, similar to fraud or phishing makes an attempt,” the corporate mentioned.
Discord is a massively common on the spot messaging platform, notably amongst blockchain companies and cryptocurrency initiatives.
Through: BleepingComputer (opens in new tab)
