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We’ve got been utilizing CompassMining.io since January 2022 and our expertise has been nothing wanting a nightmare. CompassMining.io is a Bitcoin mining firm the place you should buy your personal mining tools, they usually present internet hosting providers for these units. Month-to-month charges embody electrical energy and internet hosting costs. Nonetheless, our expertise has been fraught with points which have led us to write down this very destructive overview and buyer suggestions. **Horrible Buyer Assist** The assist offered by CompassMining is an absolute catastrophe. Our miners continuously go offline, and once we contact assist, it usually takes as much as three months to get a response. No matter the kind of assist request, we face weeks of ready earlier than getting any suggestions. We personal six miners via CompassMining, and since January 2023, not a single time have all six miners been operational concurrently. Moreover, CompassMining continuously relocates miners to completely different websites, leading to downtimes of as much as three months. **Non-Existent Monitoring and Service** The monitoring and repair at CompassMining are equally abysmal, basically non-existent. Miners instantly go offline or function at a lowered hashrate with none proactive measures from CompassMining. If we didn’t notify them, nothing would occur, and the miners would stay offline or proceed operating at lowered capability. Upon notifying assist, it takes weeks for them to acknowledge the problem and even longer to resolve it. **Particular Incident with a Miner** One explicit incident includes one among our six miners. It initially ran for only some weeks earlier than failing. We reported this to CompassMining, who took months to reply and ultimately despatched the miner for repairs. After a number of months, the miner was returned, solely to fail once more inside weeks. We reported the problem as soon as extra, however months glided by earlier than CompassMining responded, solely to tell us that the guarantee had expired. They provided us the choice to both decommission the miner or improve to a brand new one at our expense. That is ludicrous, on condition that the miner was operational for just some weeks and was offline for greater than 9 months attributable to their negligence. The guarantee expired attributable to their lack of well timed assist, regardless of our steady notifications. **Disparity in Service Primarily based on Buyer Measurement** For purchasers with numerous miners, these points won’t appear as vital. Nonetheless, for smaller clients like us with a restricted variety of miners, the influence is substantial. **Immediate Billing Notifications** Apparently, if you’re late with a month-to-month fee by even a single day, CompassMining’s assist workforce instantly turns into extraordinarily responsive, contacting you inside a day to remind you of the overdue fee and threatening penalties. **Efficiency Evaluation** The hooked up graph clearly illustrates the abysmal efficiency and inconsistency of CompassMining’s providers. The inexperienced line represents the anticipated hashrate based mostly on our contract, whereas the purple line exhibits the precise common hashrate per 30 days. The blue line signifies the every day common hashrate. As depicted, there’s a vital and constant discrepancy between the contracted hashrate and the precise efficiency, with quite a few and extended downtimes. This visible proof underscores the reliability points and the shortage of efficient monitoring and response from CompassMining. https://preview.redd.it/yl5x7ji3g88d1.png?width=1205&format=png&auto=webp&s=9236b5359d968092b8b53a10fe65496e8566672b **Ultimate Suggestion** Given our extraordinarily poor expertise, we can not advocate CompassMining’s providers to anybody. In the event you worth your time, cash, and sanity, look elsewhere in your Bitcoin mining wants. Keep away from CompassMining.io in any respect prices! submitted by /u/ramaz1612 |
