"We want to deeply apologize for any inconvenient this complete scenario could have created. May you please comply with these steps to reboot your console. May you please attempt the steps under as a way to repair your problem and tell us the updates . Step 1 : Settings > units and streaming > blue ray > persistent storage > clear 3 times > restart console and test once more Step 2 : Flip off your console and router > unplug energy cords > wait 30 seconds > plug the ability twine again in > activate each units and test once more . Step 3 : Take away your profile from the console > restart your console > sign up together with your account and double test . If none of those steps fastened your problem our final step might be reset : Go to settings > system settings > console information > reset console > preserve my video games and apps > double test." submitted by /u/MothCanDraw |