Ryan Haines / Android Authority
TL;DR
- Some Xfinity and Metro by T-Cellular prospects can’t activate their new Galaxy S25 Extremely telephones as a result of delayed system updates.
- Xfinity has reportedly knowledgeable prospects that they’ll solely activate their brand-new flagships after February 5.
- The problem appears to be affecting those that use an eSIM as an alternative of a bodily SIM card.
Xfinity Cellular and Metro by T-Cellular prospects are going through irritating delays in activating their brand-new Galaxy S25 Ultras though they have been first in line to get their pre-ordered items. It appears to be like just like the carriers weren’t in a position to sustain with Samsung’s ultra-fast transport speeds.
Xfinity customers are reporting on Reddit that their freshly pre-ordered Galaxy S25 Ultras are being blocked from activation till at the very least February 5, when the provider is predicted to finish the required system updates to help the system. This has left prospects questioning the purpose of pre-ordering a telephone that can not be used for a number of days.
“Xfinity cell says their programs will probably be up to date to incorporate the S25U by Feb fifth, at which era I can activate my system. I’m nonetheless not comfortable,” wrote a Redditor, who was beforehand given a February 7 activation date by the provider.
It appears the scenario will not be distinctive to Xfinity. Some Metro by T-Cellular prospects are additionally reporting issues with system activation. One buyer stated the provider knowledgeable them that their present plan was incompatible with the S25 Extremely and provided them the choice to modify plans. Nonetheless, they didn’t need to make the change.
“I’m having the identical challenge with Metro because it says that my present plan will not be suitable. It does appear to provide me an possibility to modify to a different plan that’s supposedly suitable, however I feel it is likely to be that the community hasn’t been up to date for this telephone to work on. Fortunately I’ve till the 14 to commerce in my telephone, but it surely’s actually annoying that I gained’t be capable to use it till I’m allowed to activate it,” they wrote on Reddit.
Each carriers’ points seem like linked to the truth that the affected prospects are utilizing eSIMs.
One other Metro buyer discovered a workaround, suggesting that the activation snafu could possibly be bypassed by switching to desktop mode within the cell browser whereas performing the activation. After finishing the method on a separate telephone, they have been in a position to efficiently activate their Galaxy S25 Extremely on Metro.
“What I did was go to the web site via my different telephone’s browser. At first, it gave me that very same error concerning the plan not being suitable. I closed the web page and reopened a brand new tab and adjusted the web site to desktop mode and redid the swap units course of, and it let me via the second time and was in a position to change to the S25 Extremely,” the person defined.
Each carriers’ points seem like linked to the truth that the affected prospects are utilizing eSIMs, relatively than conventional bodily SIM playing cards. Evidently the networks have but to completely improve their programs to help the latest flagship units, which formally go on sale on February 7.
As of now, each Xfinity and Metro haven’t acknowledged the issue. We’ll contact the carriers for clarification.
