Google explains how Drive users may restore lost files

Some Google Drive customers reported on-line that they have been lacking months value of recordsdata. Most acknowledged that they misplaced months value of recordsdata from sooner or later to the following. It took Google a couple of days to substantiate that “a small subset” of Google Drive customers was affected by the problem.

Google has now recognized the underlying situation that brought about the lack of recordsdata for customers. The wrongdoer, in accordance with Google, is Drive for Desktop. Google Drive for desktop model 84.0.0.0 to 84.0.4.0 could trigger the problem for units working Microsoft Home windows or macOS.

Google posted directions to revive misplaced recordsdata that affected Drive customers could comply with. A brand new help web page lists three choices that customers have at their disposal to take care of the problem and recuperate their recordsdata.

• Recuperate recordsdata from backup from the Drive for desktop app
• Superior: Recuperate recordsdata from backup utilizing the command line interface
• Further troubleshooting choices for knowledge restoration

Recuperate recordsdata from backup from the Drive for desktop app

That is most likely the best choice for many customers. Listed below are the required steps:

1. Obtain and set up the newest model of Drive for desktop for Home windows or macOS.
2. Run Drive for the desktop.
3. Open the Drive interface with a click on on the icon.
4. Maintain down the Shift-key and left-click on the Settings icon within the Drive interface.
5. Choose “Recuperate from backups”. One in all two issues occurs subsequent:
   1. Restoration has began. This begins the restoration technique of the recordsdata, which is sweet. There should still be points associated to disk area, however in case you have sufficient free storage, the recordsdata must be restored.
   2. No backups discovered. The recordsdata cannot be restored utilizing this manner.

The opposite choices

As a substitute of making an attempt to revive Google Drive recordsdata utilizing the strategy described above, you might also attempt to restore backups from the command line.

Google suggests to run the next command on Home windows after ensuring that the Drive for desktop software program just isn’t working anymore: “C:Program FilesGoogleDrive File Streamlaunch.bat”–recover_from_account_backups

Customers on macOS have to run the next command in Terminal as an alternative after closing Google Drive: “/Functions/Google Drive.app/Contents/MacOS/Google Drive”
–recover_from_account_backups

If this methodology fails as nicely, you should still have the ability to restore knowledge from an working system backup.

Right here is how that’s accomplished on Home windows:

1. Open the next listing in Explorer: %USERPROFILEpercentAppDataLocalGoogle
2. Proper click on on DriveFS -> Properties -> Earlier Variations tab.
3. If a earlier model is offered, choose the newest model earlier than the Drive for desktop account was disconnected. Then click on the dropdown subsequent to the [Restore] button and choose [Restore to …]
4. Choose a vacation spot folder and save the DriveFS listing there.
5. The restored DriveFS folder can now be used to recuperate Drive recordsdata utilizing the command line interface.

And that is the macOS step-by-step information:

1. Open a brand new Finder window.
2. Within the menu bar on the prime of the display open the “Go” menu and click on “Go to Folder”.
3. Copy and paste the next into the field ~/Library/Software Assist/Google/DriveFS
4. Comply with the steps at Restore objects backed up with Time Machine on Mac – Apple Assist to revive any folders with 21-digit names which have been deleted.
5. Proceed with the steps to make use of the Drive restoration software to recuperate your recordsdata.

Closing Phrases

Affected Google Drive customers might be able to restore their recordsdata from a backup. Customers who tried to repair the problem by disconnecting their accounts or deleting caches could not have the ability to restore their recordsdata.

Now You: have been you influenced by the Drive situation? Did one of many strategies restore your recordsdata?

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