Rita El Khoury / Android Authority
TL;DR
- Some Pixel 9 Professional Fold customers have reported points getting 5G to work correctly on AT&T’s community, with customers restricted to LTE speeds solely.
- Customer support has been unable to repair the problem to date for these affected, although some had been capable of quickly get 5G to work by swapping their SIM card between two units.
- It’s seemingly a whitelisting challenge, although it stays unclear if that is one thing that will probably be simply fastened or if affected units will should be returned to Google.
Replace, September 12, 2024 (11:30 PM ET): An AT&T spokesperson has offered us with the next assertion on the problem:
The Pixel 9 Professional bought by way of AT&T channels helps our 5G NSA and SA networks. The Pixel 9 Professional bought instantly by way of Google helps our 5G NSA community, with future plans for SA community help. There must be no points with activating or working the Pixel 9 Professional bought instantly by way of Google on our 5G community.
Our community is working usually, and we’ve totally accredited the Pixel 9 household of units for 5G entry on our community.
The ball now lies in Google’s court docket, so we hope the corporate fixes the problems for AT&T customers.
Unique article, September 10, 2024 (05:47 PM ET): Have you ever encountered points activating the brand new Google Pixel 9 Professional Fold on AT&T’s community? You’re not alone. It appears some new house owners are having bother getting 5G to work, as detailed in a rising Reddit thread.
Whereas unlocked Pixel 9 Professional Fold units work on AT&T’s community, it seems that customers are restricted to LTE or, at greatest, 5Ge — which is only a advertising and marketing time period for AT&T’s quickest LTE bands.
AT&T beforehand introduced it had no plans to inventory the gadget and didn’t make clear whether or not it might formally certify the unlocked mannequin or not. Nonetheless, it was broadly assumed the telephone would nonetheless operate on the community. Sadly, peaking with customer support or visiting a retailer reportedly hasn’t resolved the issue for these affected. No less than a number of customers reported that representatives suggested them to attend 72 hours for the system to totally acknowledge the gadget on the backend. Nonetheless, days later, recent reviews counsel the problem persists.
Some customers had momentary success with 5G by eradicating the SIM card, inserting it into one other gadget, after which putting it again into the Pixel. Sadly, this answer was solely momentary.
So, what’s happening? Whereas there haven’t been any official statements from AT&T, it appears seemingly that the gadget isn’t correctly whitelisted for AT&T’s community. In different phrases, both AT&T or Google’s backend isn’t accurately speaking batches of IMEI numbers for brand new units, inflicting a community challenge.
That is one thing that AT&T and Google might must resolve collectively or it might be a difficulty solely on AT&T’s finish. For now, your choices are to attend it out, attempt to return the gadget, or see if a alternative unit works any higher.
