Edgar Cervantes / Android Authority
TL;DR
- Many customers report that they obtained an electronic mail from Google informing them {that a} new card was added to their account regardless of not including any not too long ago.
- Google has shared an announcement on the problem, clarifying that it was a bug.
Replace, October 3, 2024 (11:15 PM ET): Google has confirmed that the emails have been despatched out in error. No accounts or fee data have been compromised, so there isn’t a want for any motion. That is the total assertion shared by a Google spokesperson:
We’re conscious of a bug that resulted in some customers being falsely alerted {that a} new fee card had been added to their Google Account. This was an error, and has been resolved. There was no unauthorized entry to Google Accounts, and fee data was not compromised. No person motion is required.
Authentic article, October 3, 2024 (09:53 AM ET): Many people more and more choose utilizing our telephones to make cashless funds. Android customers typically keep on with Google Pay or OEM options like Samsung Pay for these cashless transactions. In the event you’re a Google Pay person, there’s an opportunity that you’ve obtained a brand new electronic mail not too long ago stating that “You added a brand new card to your Google Account,” though you didn’t really try this. Don’t fret, you’re not alone, because it appears lots of people have erroneously obtained this electronic mail.
Many customers within the Google Pockets/Google Pay assist boards and on Reddit are reporting that they’ve obtained an electronic mail from Google notifying them {that a} new card has been added to their account, regardless of no such motion from their finish. Some even obtained a number of such emails, all from a respectable Google electronic mail deal with.
Understandably, the e-mail has spooked some cautious customers into deleting their playing cards and altering their passwords, fearing an account compromise.
However given the variety of mistaken stories, there’s a very good probability this electronic mail was despatched out in error. Your Google Pay account is probably secure, and you’ll ignore the e-mail. Out of ample warning, you’ll be able to change your account password when you want some peace of thoughts. You can even test what playing cards you will have saved and take away any that you just don’t acknowledge.
Google Help doesn’t have a very good response but to buyer queries, and we’ve not but seen Google publicly acknowledge the problem both.
We’ve reached out to Google for an announcement. We’ll replace this text once we hear again.
Because of Martin Tones for the tip!
