If you store on Amazon, you may assume that what you’re shopping for is shipped and offered by Amazon. That is likely to be the case for a lot of merchandise, particularly these with Prime transport. Some product deliveries may point out “Fulfilled by Amazon” or listing a third-party vendor. On this case, you might need to contact the vendor instantly when you have any questions. Right here’s how one can contact a vendor on Amazon earlier than and after making a purchase order.
Learn extra: All the things it is advisable to learn about Amazon Prime
QUICK ANSWER
To ask the vendor a query on Amazon, discover the vendor’s title subsequent to the Purchase now button on the product web page. Click on on the title, choose Ask a query and use the Vendor Messaging Assistant to go to Others and kind in your question. You’ll obtain a response through electronic mail.
JUMP TO KEY SECTIONS
The way to contact a vendor on Amazon earlier than shopping for
Ankit Banerjee / Android Authority
Test if it’s a third-party vendor by trying on the Ships from and Offered by part beneath the Purchase now button on the right-hand aspect of the product web page. If it’s a third-party vendor, click on on the title subsequent to Offered by.
Ankit Banerjee / Android Authority
On the subsequent web page, click on on Ask a query.
Ankit Banerjee / Android Authority
You may be taken to the Amazon Vendor Messaging Assistant. In case you are contacting the vendor earlier than shopping for the product, click on on An merchandise on the market. Choose the product and undergo the default FAQs. If you wish to ask about one thing else, click on on Different and kind in your query. The vendor will obtain the query via the Purchaser-Vendor Messenger Service, and you’ll obtain an electronic mail with the response.
The way to contact a vendor on Amazon after buy
Ankit Banerjee / Android Authority
After you make a purchase order, you’ll find the product in your order historical past. Click on on Returns and orders on the prime proper nook of the Amazon web site. Click on on View order particulars subsequent to the order info.
Ankit Banerjee / Android Authority
On the order particulars web page, click on on the vendor title subsequent to Offered by.
Ankit Banerjee / Android Authority
Click on on Ask a query to open the Vendor Messaging Assistant. For those who’ve already bought a product, you’ll see An order I’ve positioned. You possibly can choose from the default choices or click on on Others to ask a query. You’ll obtain a response from the vendor through electronic mail.
Learn extra: The way to redeem an Amazon reward card
