We’re proud to announce that Kraken was once more a multi-category winner on the Buyer Centricity World Sequence (CCWS).
Overcoming sturdy competitors, this 12 months’s awards observe our 2023 CCWS Buyer Success and Worker Expertise class wins, together with our 2024 Buyer Perception & Suggestions win.
Our award-winning potential to enhance shopper expertise through AI
Within the Greatest Use of AI in CX Europe class, we gained primarily based on our confirmed leveraging of synthetic intelligence to boost buyer expertise. Measurable enhancements by way of buyer satisfaction scores, together with considerate integration of moral concerns in AI utilization, had been among the many judging standards.
Our award-winning entry centered round Kai, Kraken’s chatbot and first line of help for our shoppers who contact assist through chat. Via effectively resolving widespread questions from shoppers, Kai permits our human assist staff to commit extra assets to the shoppers who want our signature 6-star assist, whereas permitting shoppers with simply resolved points to be helped immediately.
Ashley Speller, Kraken VP Shopper Engagement, stated, “We’re thrilled to have been acknowledged as soon as once more for our dedication to delivering distinctive buyer experiences. These awards are a testomony to the laborious work and dedication of our total staff, who attempt on daily basis to make a significant impression on our shoppers’ lives. We’re proud to be setting a brand new normal for buyer centricity in our business.”
Kraken acknowledged as a number one client-service employer
Within the Worker Expertise Technique Europe class, the winner was chosen primarily based on how properly firms had been in a position to present an incredible atmosphere for his or her workers to stay, work and develop inside.
On this entry, we centered on Kraken’s make money working from home insurance policies, different wellness applications, intensive skilled growth applications and robust firm tradition. We proudly proceed our give attention to sustaining a collaborative, passionate, and completely satisfied workforce who can share our enthusiasm with our shoppers.
Click on right here to learn extra concerning the Buyer Centricity World Sequence Awards and to see the total record of winners.
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