- Bishal Malla thought he had a flat tire when he felt his Tesla shaking. Minutes later, it was aflame.
- Customer support was unhelpful, he mentioned. One agent advised that he deliver his burned automotive in.
- “All I would like is the reply from them and shield others to not undergo the identical subject,” he mentioned.
When his Tesla went up in flames, Bishal Malla contacted the corporate’s customer support hoping for solutions. As an alternative, he was met with silence and one absurd suggestion to pull his burnt automotive to a Tesla servicing middle.
Malla, a California resident, was out working errands in his Tesla on Might 6. As he was about to enter Freeway 99, he felt his automotive shaking, after which he acquired out to examine for a flat tire.
As an alternative, he discovered smoke coming from the underside. Quickly sufficient, his complete automotive was engulfed in flames.
—bishal malla (@bishal_malla1) May 18, 2023
Malla instructed Insider that when he contacted Tesla’s customer support to make a criticism, they “took the report,” however “nobody responded.”
Since then, he has reached out to the corporate three to 4 occasions, however has gotten “no follow-ups.”
Finally, he mentioned he was capable of come up with a customer support agent on the cellphone — however that did not assist him a lot both.
“One agent I talked to had an audacity to inform me to take my absolutely burned Tesla to the Tesla advisable servicing middle,” Malla mentioned on Reddit. “How on the planet am I going to try this?”
The agent didn’t give any suggestions for the way he may transport his burned automotive to the servicing middle, he instructed Insider.
“Sure, insurance coverage will cowl the automotive, however I would like to listen to from Tesla,” Malla mentioned on Reddit. “All I would like is the reply from them and shield others to not undergo the identical subject.”
He instructed NBC-affiliated TV channel KCRA 3 that he was fortunate to be alive and “speechless” at what had occurred.
“If this had occurred half-hour later, my entire household could be in there,” he mentioned on Reddit, including that he was on his approach residence to choose up his spouse and two youngsters to drive to a household gathering.
Representatives for Tesla didn’t instantly reply to Insider’s request for remark despatched outdoors common enterprise hours.
