C. Scott Brown / Android Authority
The Samsung XR is predicted to be a extra upscale expertise than the Quest 3 (pictured).
TL;DR
- Meta is working to repair a defective software program replace that bricked many Quest headsets.
- The corporate says most affected headsets ought to be working correctly now.
- It has additionally supplied to repair out-of-warranty headsets that have been left unresponsive.
Meta has acknowledged a software program replace challenge that has left many Quest 2, Quest 3, and Quest 3S headsets unresponsive and bricked. In statements shared on its assist middle and group discussion board, the corporate confirmed the widespread downside and offered reassurances to the affected customers whose headsets should still be experiencing points.
Official Assertion from Meta
Meta confirmed {that a} current software program replace brought on some Quest headsets to fail to begin up appropriately. The corporate said, “We’re actively engaged on resolving the problem for all customers, however most often, you at the moment are in a position to make use of your system usually. You probably have a tool that’s nonetheless unresponsive, we’re right here to assist. Simply attain out to us for the subsequent steps.”
In a follow-up submit on its group discussion board, Meta added, “It ought to be secure to open/use your headsets now. These nonetheless affected by this software program replace ought to attain out to Buyer Help by way of the assistance middle. They need to have new instructions on find out how to assist customers now.”
The bricked Quest headset downside has been reported for weeks by a number of customers on Reddit and Meta’s group boards. Some customers claimed that Meta initially refused to restore their Quest headsets affected by the software program replace downside as a result of expired warranties. Nonetheless, the corporate has since begun providing out-of-warranty service to affected prospects, as confirmed in emails shared by customers.
Meta initially acknowledged the problem on December 7 however talked about solely the Quest 3S on the time. The most recent statements from the corporate broadens the scope of the issue, confirming that the Quest 2 and Quest 3 have been additionally impacted.
Christmas surge for Meta Quest headsets
The timing of the problem couldn’t have been worse, because the Meta Quest line of AR and VR headsets seems to be a preferred Christmas reward this yr. The Meta Horizon companion app just lately soared to the highest of the iPhone App Retailer’s obtain charts within the US, indicating a spike in curiosity and adoption of the gadgets.
What to do in case your Meta Quest is bricked?
Meta has suggested customers with unresponsive headsets to contact its buyer assist staff by way of its assist middle. The corporate says it has up to date its assist pointers to help customers extra successfully, together with these with out-of-warranty Quest gadgets. For now, it appears most Quest headsets gadgets ought to be mounted and capable of operate usually.
