In an op-ed on Home windows Central, the positioning’s co-managing editor Jez Corden laments Microsoft’s “short-sighted” decision-making and “inconsistent” funding in its services, which he argues has led to a lack of belief amongst clients and missed alternatives within the tech trade. Regardless of Microsoft’s developments in AI and cloud computing, the corporate has made “baffling” selections corresponding to shutting down Home windows Telephone, under-investing in Xbox, and canceling promising Floor merchandise.
The writer argues that Microsoft’s lack of dedication to safety, buyer help, and long-term high quality has “broken” its popularity and hindered its potential for progress. Examples embrace current hacking scandals, poor customer support experiences, and the aggressive promotion of Microsoft Edge on the expense of person alternative. The writer additionally expresses concern over Microsoft’s dealing with of the Xbox model, significantly the choice to launch unique video games on PlayStation, which may undermine the explanations for patrons to decide on Xbox. The op-ed concludes that whereas Microsoft has the potential to be a pacesetter within the tech trade, its sample of short-sighted selections and failure to study from previous errors has led to a rising sense of doubt amongst its clients and observers.
