Rackspace has urged clients to be looking out for doable safety scams following a current ransomware assault towards the corporate.
Earlier this month, Rackspace turned conscious of a problem whereby some customers had been experiencing connectivity errors when accessing the Outlook Internet App and syncing their mail shoppers, which noticed it provide Microsoft 365 Change Plan 1 licenses to affected customers freed from cost till a repair can be decided. It now warns uncovered customers of potential phishing assaults.
Following an investigation, the corporate introduced that it had added a “main cyber protection agency” to its inside safety group to hurry up investigations, earlier than informing customers that this was certainly a ransomware assault.
Rackspace phishing rip-off
Rackspace guarantees to have greater than two-thirds of its clients migrated to Microsoft 365, and has even arrange devoted cellphone strains to help with transition difficulties or queries.
Within the meantime, it’s an ongoing case and updates are posted usually on the incident’s internet web page (opens in new tab). Updates just like the warning that this potential weak spot presents a possibility for phishers and scammers to take benefit, urging clients to remain diligent.
Its group of helpers – often known as Rackers – proceed to actively attain out to clients to assist them keep entry to their internet providers from electronic mail addresses related to the corporate’s area (@rackspace.com), and it stresses that cellphone advisors is not going to ask for login credentials or personally identifiable data like social safety numbers.
It additionally highlights the significance of language used: phrases like “pressing” ought to have alarm bells ringing. Within the curiosity of security, many might wish to think about further ID theft safety.
A message within the firm’s thread of updates reads:
“In case you do obtain a message from a person you don’t acknowledge, don’t reply. Please login to your management panel and create a ticket, together with particulars in regards to the message you obtained.”
Proper now, the corporate is but to submit an replace about customers’ knowledge, which can doubtlessly have been breached and/or leaked. A press release reads:
“…it’s too early to say what, if any, knowledge was affected. If we decide delicate data was affected, we’ll notify clients as acceptable.”
“Out of an abundance of warning, we now have put further safety measures in place and can proceed to actively monitor for any suspicious exercise.”
