Review Methodology for Payroll Software Services

At TechRepublic, we worth full transparency relating to our analysis strategies, hands-on testing expertise and payroll score methodology. To that finish, we created an in-house algorithm to calculate star scores for every payroll software program product we evaluate.

Whereas our algorithm is topic to vary — and whereas manufacturers’ star scores could change as their plans and merchandise adapt to prospects’ altering wants — we presently calculate our payroll software program scores primarily based on the 5 key areas beneath. Every space is weighted to mirror the class’s significance to our viewers of tech stakeholders.

Our payroll evaluate methodology breaks down as follows.

Pricing

Pricing accounts for 25% of our complete rating. This class’s rating components embody however should not restricted to the next:

• Free trial data.
• Fee choices (e.g., annual vs. month-to-month plans).
• Pricing transparency.
• Highest and lowest tier pricing.
• Extra charges.

Options

Payroll options account for 35% of our complete rating. This class’s rating components embody however should not restricted to the next:

• Limitless payroll runs.
• Self-service payroll options.
• Full-service payroll options.
• New-hire reporting.
• Third-party integrations, particularly accounting software program integrations.
• Time monitoring.
• Reporting.
• Onboarding and hiring options.
• Wage garnishment.
• Advantages administration.

Ease of use

Ease of use accounts for 15% of our complete rating. This class’s rating components embody however should not restricted to the next:

• Cell payroll apps for workers.
• Cell payroll apps for employers.
• General person expertise.
• Web site design.
• Ease of setup.
• Workflow automations.
• Common accessibility.

Customer support

Customer support accounts for 15% of our complete rating. This class’s rating components embody however should not restricted to the next:

• Modes of buyer help, together with reside chat, electronic mail, cellphone help and on-line assist desks.
• Hours of availability.
• Buyer help staff responsiveness.
• Further charges for buyer care.
• White-glove setup.

Professional evaluation

Our knowledgeable’s evaluation accounts for 10% of our complete rating. This class’s rating components embody however should not restricted to the next:

• Availability of researchable data.
• Standout options.
• Distinctive professionals.
• Essential downsides.
• Our consultants’ hands-on testing expertise.
• Info gleaned from demo calls.

Our payroll analysis analysis strategies

To successfully rating every model we evaluate, we prioritize our personal in-house, hands-on testing expertise. We additionally contemplate obtainable demos, product area, data from gross sales representatives and verified buyer critiques on websites that embody however should not restricted to the next:

• The Higher Enterprise Bureau.
• Client Affairs.
• Gartner Peer Insights.
• Trustpilot.
• Google Play.
• The App Retailer.

Learn subsequent: A Full Information to Payroll Software program (TechRepublic)

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