- Salesforce CEO Marc Benioff criticized Microsoft for it is AI-powered brokers.
- Benioff mentioned Microsoft Copilot was inaccurate and in contrast it to “Clippy 2.0.”
- Salesforce not too long ago introduced a pivot to Agentforce, its personal product that features customized AI brokers.
Salesforce CEO Marc Benioff on Monday accused Microsoft of being in “panic mode” in his newest criticism of the tech big.
Microsoft on Monday introduced that the flexibility to create AI-powered “autonomous brokers” with Copilot — the corporate’s AI digital assistant — can be in public preview subsequent month. The corporate mentioned the brokers might deal with “every part from accelerating lead technology and processing gross sales orders to automating your provide chain.”
Benioff’s publish comes over a month after Salesforce introduced its personal pivot to AI brokers by Agentforce.
“Microsoft rebranding Copilot as ‘brokers’? That is panic mode,” Benioff mentioned in a publish on X. “Let’s be actual — Copilot’s a flop as a result of Microsoft lacks the info, metadata, and enterprise safety fashions to create actual company intelligence.”
Benioff additionally mentioned Copilot is inaccurate and mentioned it “spills company knowledge” and forces customers to create their very own massive language fashions, evaluating the instrument to Clippy 2.0, a reference to the paper clip assistant launched to Microsoft Workplace merchandise within the Nineteen Nineties.
Microsoft didn’t reply to requests for remark from Enterprise Insider. Salesforce declined to offer extra remark.
Microsoft introduced it was introducing customized “copilots” that might “act as unbiased brokers” earlier this 12 months. In its latest announcement, Microsoft mentioned 60% of Fortune500 firms use Copilot and that a few of its shoppers, together with McKinsey and Thomson Reuters, are already utilizing customized autonomous brokers to “improve income, scale back prices and scale impression.”
Benioff beforehand mentioned his firm’s Agentforce would permit clients to construct customized AI brokers that work together immediately with clients, are extra superior than AI chatbots, and can be utilized with the corporate’s merchandise, together with its customer-relationship-management software program and apps.
“That is the following huge transformation,” Benioff advised Fortune in September, referring to AI brokers.
In his X publish critiquing Microsoft Copilot, the Salesforce CEO mentioned Agentforce, in distinction, was “what AI was meant to be.”
Benioff has not too long ago criticized Microsoft Copilot on a number of events, calling it “disappointing” and claiming it “simply would not work” in one other publish on X final week.
He additionally criticized Copilot, and in contrast it to Clippy, at Salesforce’s Dreamforce convention final month.
