Facepalm: Some Samsung cellphone homeowners are flaming mad over a foul patch. The Korean tech big just lately issued an replace that has bricked a number of fashions. Complaints started hitting the social media websites and boards shortly after the replace went dwell.
On Wednesday, Samsung pushed an replace that broke a number of older mannequin Galaxy units, together with many within the Galaxy S10 sequence, Galaxy Notice 10 sequence, Galaxy M51, and Galaxy A90. It seems to be a virtually world drawback, with confirmed instances in Korea, the US, Singapore, Australia, Belgium, France, Indonesia, the Philippines, and Germany.
Reddit customers report that the defective replace put their telephones right into a steady boot loop. A tough reset has no impact, with the cycle resuming when the cellphone powers again on. In truth, all makes an attempt to interrupt the loop have failed except for performing a manufacturing unit reset. Whereas some customers are okay with this, others lament not having a present backup.
“I simply actually really need my photographs,” wrote one Redditor, illustrating the significance of frequently backing up your knowledge.
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Whereas some customers in South Korea have reported {that a} go to to a restore store mounted the issue with out wiping their knowledge, prospects within the US have hit a brick wall with buyer assist – no pun supposed.
“I talked to Samsung Care US on their Twitter, they usually stated they’re engaged on a repair however don’t have any ETA,” stated one Reddit person. “After I talked about that Samsung Korea is ready to present a repair, they stated they cannot touch upon what different areas are doing.”
Not commenting on different areas’ actions is okay and good, however that wasn’t the shopper’s level. He wasn’t asking for remark. It was a suggestion for the US assist crew to achieve out to its Korean counterpart and learn how it resolved the issue.
Samsung has reportedly mounted the software program flaw and re-issued the replace. Nonetheless, that does not do a lot good for individuals who cannot restart their telephones. The one repair for now could be to do a manufacturing unit reset, restore a backup (in case you have one), after which obtain the patched replace.
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After all, Samsung’s PR machine is making an attempt to downplay the problem, telling Ars Technica that it’s conscious of the issue whereas not failing to say that it solely impacts “a restricted quantity” of units.
“We’re conscious {that a} restricted variety of Galaxy smartphones operating on Android 12 are rebooting constantly throughout an replace to the newest model of the SmartThings app.”
The spokesperson’s assertion additionally signifies that the problem just isn’t with Android core. An replace to the SmartThings app precipitated the failure. SmartThings is a proprietary software program developed in-house to regulate different Samsung home equipment, similar to TVs. The app comes pre-installed on most Galaxy units, so even customers who’ve by no means used it is going to nonetheless expertise the bug.
This admission made some query whether or not they need to ever belief Samsung updates once more and even hassle shelling out $1,000+ for a flagship cellphone.
“[Seven] years of updates appears much less essential as I preserve studying tales like this,” Redditor Bassexpander wrote. “My subsequent cellphone will doubtless be a 1 year-old used midranger. Why would I pour tons of cash right into a flagship that they casually brick or has an uncovered {hardware} failure in 3 to 4 years?”
Certainly, this bug solely impacts older units operating Andriod 12. In case you are on Android 13 or later, you’re in all probability secure – no less than till the subsequent device-breaking bug rolls out in a number of years.
Picture credit score: Petras Gagilas
