Edgar Cervantes / Android Authority
TL;DR
- Avid gamers utilizing T-Cellular’s House Web service report they’re unable to play on-line video games.
- Customers additionally declare they’re unable to make use of voice chat companies and VPNs.
- The issue is linked to the most recent firmware replace for a selected gateway mannequin.
- T-Cellular is conscious of the problem and is fixing it.
Getting kicked out of or being utterly unable to play your on-line video games is irritating, however that’s the state of affairs some T-Cellular House Web customers are discovering themselves in in the present day. The problem seems to be affecting different companies too.
A number of stories on Reddit declare there is a matter with T-Cellular’s House Web, stopping prospects from taking part in video games on-line and utilizing voice chat companies. One other report provides that the problem is affecting VPNs as nicely.
It appears that evidently the issue emerged after the most recent firmware replace (model 1.03.19) rolled out to the Sercomm G4SE gateway mannequin. To not be confused with the G4AR, which seems to be comparable however is unaffected by the problem.
Some customers declare they have been capable of repair the issue by altering out the gateway with a mannequin on older firmware. Nevertheless, in addition they say the gateway on the older firmware will replace to model 1.03.19 finally.
In accordance with The Cellular Report, T-Cellular is conscious of the problem and is engaged on it. The provider’s PR crew offered the outlet with the next assertion:
Thanks for reaching out on this. We’re conscious of a difficulty that’s intermittently impacting service for a small variety of House Web prospects and are actively working to resolve it.
The truth that the corporate is engaged on an answer is sweet information. Nevertheless, it’s unclear how lengthy prospects must watch for a hotfix to reach.
