Leaving a Ubisoft account inactive for too lengthy “apparently places it susceptible to everlasting deletion,” writes PC Gamer, calling the coverage “a customer-unfriendly follow.”
A piracy and anti-DRM centered Twitter account, PC_enjoyer, not too long ago shared a screenshot of a Ubisoft help electronic mail telling the consumer that their Ubisoft account had been suspended for “inactivity,” and could be “completely closed” after 30 days. The e-mail supplied a hyperlink to cancel the transfer. Now, that feels like a phishing rip-off, proper? I and lots of commenters puzzled that, trying on the unique publish, however lower than a day later, Ubisoft’s verified help account responded to the tweet, seemingly confirming the screenshotted electronic mail’s legitimacy.
“You’ll be able to keep away from the account closure by logging into your account throughout the 30 days (since receiving the e-mail pictured) and deciding on the Cancel Account Closure hyperlink contained within the electronic mail,” Ubisoft Help wrote. “We actually are not looking for you to lose entry to your video games or account so you probably have any difficulties logging in then please create a help case with us.”
I used to be unable to search out something relating to account closure for inactivity in Ubisoft’s US phrases of use or its finish consumer licence settlement, however the firm does reserve the proper to droop or finish providers at any time. Ubisoft has a help web page titled “Closure of inactive Ubisoft accounts.” The web page first describes cases the place the service clashes with native information privateness legal guidelines, then reads: “We might also shut long-term inactive accounts to take care of our database. You may be notified by electronic mail if we start the method of closing your inactive account.”
This web page hyperlinks to a different devoted to voluntarily closing one’s Ubisoft account, and appears to function by the identical guidelines: a 30-day suspension earlier than everlasting deletion. “As we shall be unable to get well the account as soon as it has been closed, we strongly suggest solely placing within the request if you’re completely certain you wish to shut your account.”
“You probably have an excellent spam filter or simply moderately assume it is a phishing try, then you definately would possibly someday strive your outdated video games and discover they’re simply gone,” worries long-time Slashdot reader Baron_Yam. “For those who’re somebody who nonetheless performs video games from many years in the past now and again, it is a situation you would possibly wish to take into consideration.”
The positioning Eurogamer reviews that when a Twitter consumer complained that “I misplaced my Ubisoft account, and all of the Ubisoft Steam sport[s] I’ve purchased at the moment are ineffective”, Ubisoft Help “responded to say that gamers can elevate a ticket in the event that they wish to get well their account.”
The original tweet now consists of this “reader-added context” equipped by different Twitter customers — together with three informative hyperlinks:
For added context, Ubisoft might be required beneath sure information safety legal guidelines, such because the GDPR, to shut inactive accounts in the event that they deem the info now not essential for assortment.
Ubisoft has claimed they do not shut accounts which might be inactive for lower than 4 years.
